Legal
Shipping & Returns
Last updated: July 2026
Delivery across Morocco
TOUKHA delivers nationwide. Orders are typically prepared within 1–2 business days and delivered within 2–5 business days depending on your city. Remote areas may take slightly longer.
Cash on delivery
Pay when your order arrives. Please ensure your phone number and address are correct so our courier can reach you. A small delivery fee may apply based on your location.
Order tracking
After placing your order, you will receive confirmation details. For tracking assistance, contact us with your order number via the Contact page or WhatsApp support.
Returns
Unworn items in original packaging may be returned within 7 days of delivery. Sale or personalised items may be excluded unless defective.
Exchanges
If you need a different size, contact us promptly. Exchanges are subject to stock availability and must meet the same condition requirements as returns.
Damaged or incorrect items
If your order arrives damaged or incorrect, contact us within 48 hours with photos. We will arrange a replacement, exchange, or refund as appropriate.
Refunds
Approved refunds are processed after we receive and inspect the returned item. Refund timing depends on your payment method and bank processing times.